Introduction
Effective Date: 17/8/2024
Date Modified: 10th August 2024
Mysparklite LLC (“we,” “us,” or “our”) is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website Parlypay (the “Site”) and use our cross-border payment solution services (collectively, the “Services”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Services.
Information We Collect
1.1 Personal Information
When you use our Services, we may collect personally identifiable information that can be used to contact or identify you (“Personal Information”). This includes, but is not limited to:
· Full name
· Email address
· Telephone number
· Billing and shipping address
· Financial information (such as bank account numbers, payment card details)
· Transaction history
· Identification documents (such as passport, driver’s license, or national ID)
· Date of birth
· Social security number or other government-issued identification numbers
1.2 Non-Personal Information
We may also collect non-personal information that does not directly identify you. This may include:
· Browser type
· Device information
· IP address
· Cookies and usage data
· Geolocation data
· Operating system
How We Use Your Information
Scope
This policy applies to all personal data collected, processed, and stored by Parlypay in connection with our cross-border fintech payment solution. It covers data related to users, employees, partners, and any other individuals whose data we process.
Data Collection and Use
Types of Data Collected
Personal Identification Information: Name, address, email, phone number, date of birth.
Financial Information: bank account details, transaction history, credit card information.
Technical Information: IP addresses, browser types, operating systems, device information.
Usage Data: Interaction with our platform, including transaction details, login/logout times, and user preferences.
We use the information we collect in the following ways:
· To provide, operate, and maintain our Services
· To improve, personalize, and expand our Services
· To process transactions and send related information, including purchase confirmations and invoices
· To communicate with you, including through email, to respond to inquiries, provide support, and send updates and promotional materials
· To verify your identity and prevent fraud
· To monitor and analyze usage and trends to improve user experience
· To comply with legal and regulatory requirements
· To detect, prevent, and address technical issues and fraud
Sharing Your Information
We do not sell, trade, or otherwise transfer your Personal Information to outside parties, except as described in this Privacy Policy. We may share information with:
Regulatory & Law Enforcement Agencies
We may share data with CBN, NFIU, FinCEN, SEC, EFCC, FBI, OFAC, and other regulators for fraud prevention and compliance.
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Financial & Banking Partners
We share necessary details with banks, payment processors, and remittance partners to facilitate transactions.
Disclaimer: Limitations on Liability
Parlypay and its payment processing partners, including Stripe, are relieved of any liability for losses or damages arising from:
(a) User negligence, carelessness, or failure to adhere to applicable terms and conditions while using the platform.
(b) Errors or omissions made by users, including but not limited to inaccuracies in transaction details, failure to provide correct customer information, or mishandling of payments. Neither Parlypay nor its payment partners will be held liable for such errors.
(c) Any failure to comply with laws, regulations, or obligations related to your business operations, including providing goods or services to your customers, managing charitable donations, offering refunds, handling consumer complaints, issuing receipts, registering your legal entity, or fulfilling any other legal or contractual requirements.
(d) Issues arising from the acts or omissions of third-party platforms connected to your account, including any failure to deliver services or comply with their terms.
(e) Service interruptions, delays, or failures caused by circumstances beyond Parlypay’s control, including but not limited to technical errors, system outages, or acts of nature.
This disclaimer is supplementary to, and does not limit, the provisions outlined in agreements with Parlypay or its payment partners, including the Stripe Services Agreement.
For further clarification, please contact Parlypay support.
Business Transfers:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Compliance with Laws: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
Affiliates and Partners:
We may share your information with our affiliates and partners to provide and enhance our services, subject to this privacy policy.
Third-party Payment Processors: We may share your information with third-party payment processors to facilitate transactions and ensure payment security.
Fraud Prevention Agencies: We may share your information with fraud prevention agencies to identify, prevent, and mitigate fraudulent activities.
Data Security
We implement various security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Measures we employ include:
· Encryption of sensitive data
· Regular security assessments and audits
· Secure access controls to data
· Training our staff on data protection practices
Purpose of Data Collection
We collect and use personal data for the following purposes:
To provide and maintain our payment services.
To verify user identities and prevent fraud.
To comply with legal and regulatory requirements.
To improve our services through analysis and research.
To communicate with users regarding their accounts and transactions.
For marketing purposes, with explicit user consent.
Data Retention
Retention Periods:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. The retention periods are as follows:
User Account Information: Retained for the duration of the account’s active status and up to 5 years after account closure to comply with legal obligations.
Transaction Data: Retained for a minimum of 7 years to meet financial and legal requirements.
Marketing Data: Retained until the user opts out of marketing communications.
Technical and usage data: retained for up to 3 years for analysis and service improvement purposes.
Data Minimization
We ensure that only the minimum amount of personal data necessary for the specified purposes is collected and retained. Data that is no longer required is anonymized or securely deleted.
Data Deletion
User-Initiated Deletion
Users have the right to request the deletion of their personal data. Requests can be made through the following methods:
Online Account Settings: Users can delete certain information directly from their account settings.
Customer Support: Users can contact customer support to request data deletion.
Automatic Deletion
Personal data is automatically deleted or anonymized when:
The retention period has expired.
The data is no longer necessary for the purposes for which it was collected.
The user has withdrawn consent for data processing (where consent is the legal basis for processing).
Deletion Procedures
Upon receiving a deletion request or reaching the end of a retention period, we follow these procedures:
Verification: Confirm the identity of the requester to prevent unauthorized deletions.
Review: Assess whether the data is subject to any legal retention requirements.
Deletion: Permanently delete or anonymize the data from our systems and backups.
Compliance with Data Privacy Laws
GDPR Compliance
Data Subject Rights: We respect all rights granted to data subjects under the GDPR, including the right to access, rectification, and erasure, restriction of processing, data portability, and objection.
Data Protection Officer (DPO): Parlypay has appointed a DPO to oversee compliance with the GDPR.
CCPA Compliance
Consumer Rights: We honor all rights granted to consumers under the CCPA, including the right to know, the right to delete, and the right to opt-out of the sale of personal information.
Non-Discrimination: We do not discriminate against users who exercise their privacy rights.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
The right to access: You have the right to request copies of your personal information.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal information under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you under certain conditions.
Data Security
We implement robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Data is encrypted in transit and at rest.
Access Controls: Strict access controls are in place to limit access to personal data to authorised personnel only.
Regular Audits: Regular security audits and assessments are conducted to identify and address vulnerabilities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. Tracking technologies we use include:
Web Beacons: small electronic files that track user interactions on our site.
Log Files: files that record website activity and gather statistical data.
Pixel Tags: tiny graphic images embedded in emails or web pages to monitor user activity.
International Data Transfers
Your information, including Personal Information, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Parlypay reserves the right to update including Data Deletion and Retention Privacy Policy as necessary to reflect changes in our practices or legal requirements. Users will be notified of significant changes through our website or direct communication.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@parlypay.com
Address: Wyoming, USA